If you would like to learn more about how to use the online classroom, as well as troubleshooting tips, we are running seminars at 4pm on Tuesdays, 11am and 6pm on Thursdays for tutors! You can see how to join one here.
If your classroom isn’t loading, try reloading the page! It can sometimes get stuck depending on your connection, so giving it a quick refresh can often give it the boost it needs to get started.
If this doesn’t work, it’s best to ensure you are using the correct browser on the correct device! The classroom is most compatible with either Google Chrome or Mozilla Firefox, so please do use these where possible! You are also able to use browsers such as Safari or Microsoft Edge, however you will need to make sure that you are using the latest versions of these browsers, as older ones will commonly have issues with the classroom leading on our website. Please also ensure you are using a laptop or computer, as the classroom unfortunately won't run on a tablet or mobile phone.
If you have any ad-blockers or a strong antivirus system in place this can also prevent the classroom from opening - try turning these off if you do have them running in the background and reloading the page.