How can I improve my internet connection?

At a minimum, you'll need a download and upload speed greater than 2MB/s to use the Online Classroom (you can test your speed here: http://www.speedtest.net/), but we strongly recommend a download and upload speed greater than 6MB/s to get the best experience, as otherwise you may experience lagging or poor quality sound/video which won’t be any good for either side!

To improve your connection:

1. Use a wired connection with an ethernet cable plugged directly into your router where possible (highly recommended!)
2. If you are on WiFi, move as close to your router as possible, eliminating any obstacles (like walls!) between yourself and the router
3. Ensure other users are not streaming videos, music or downloading large files
4. As a final resort, you can turn off your video, but we don’t recommend this as it results in a poorer overall experience