Response time
Imagine losing a potential student because you hesitated. Responding swiftly to inquiries sets you apart from competitors. Your first message is your first impression - make it count with a polite, professional, and direct tone.
TOP TIP: Ensure all new enquiries are responded to promptly, we recommend replying within the first 6 hours where possible.
Arranging the video chat
Your first goal should be to schedule a free video chat with your new student. Using inviting language can help to encourage them to book the chat, whilst taking a proactive approach creates a positive impression.
TOP TIP: We suggest offering a few time slots for your free video chat to accommodate the student's schedule.
Once you’ve agreed on a suitable date and time, you can book the chat. If you’re unsure how to do so, please see our easy guide to booking free video chats here.
Think of the video chat as your gateway to a successful partnership. It's your chance to connect, understand their needs, and set the stage for future lessons. Make it easy for them to say yes.
If you need any guidance on what to do in the free video chat, we’ve prepared a helpful guide for you here.
Key questions to ask
Before your first lesson with a new student, gather key data: The Exam Board, Student's Year Group, and Recurring Availability. This information is crucial for lesson planning and long-term commitment. Use a checklist to ensure you have all necessary details to enable a successful partnership.
TOP TIP: We recommend initially booking two lessons with new students. Two sessions allow for assessment, a focused piece of teaching, and a short review so a plan can be agreed with confidence. It signals long-term thinking and builds momentum right away.
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