For Tutors - How do I cancel a booking?

You can cancel a lesson at any time prior to a lesson starting, though you should give your student as much notice as possible. You can now cancel a lesson straight from your dashboard using the new calendar - please see our guide on how to do so here. Alternatively, you can cancel a session by going to your "Lessons" tab. Click on the 'lesson details' button next to the lesson in question and then click on 'Cancel Booking':

You will be taken to the lesson cancellation page. If you have repeat lessons, you can either cancel just one lesson or all of the remaining lessons in this series of repeat lessons. This works in the same way if you have a recurring booking but only need the first lesson. Simply select the subsequent lesson in the series, and cancel the remaining repeat lessons.

Next, select the reason for cancelling the lesson from the dropdown list. When selecting a reason related to scheduling, you’ll be provided with a link to reschedule the lesson. Where possible, we recommend that you reschedule lessons rather than cancelling as this is a more efficient way to move the lesson.You can also cancel any lesson from our app! To do so, just click on the lesson and then select 'Cancel lesson' at the bottom. From there, you'll be asked to select a reason for cancelling.

If you'd like to enforce a cancellation fee for a lesson cancelled within 24 hours by your student, you are able to do so from your account. All you'll need to do is go to the lesson in question, and select the cancel booking option. You'll then be asked to select the reason - if you choose one that is student led, you'll then see the option to enforce a 0, 50 or 100% cancellation fee (if you are cancelling within 24 hours), and you can choose how much to charge. 

However, we would ask that you only enforce a fee if it is the student who needs to cancel, rather than yourself as the tutor. 

Information regarding our cancellation policy can be found here.