For Tutors - How do I offer a free video chat?

We’re really happy to announce that from next week, you are able to offer free video chats! We’ve had feedback that students, parents and tutors would all like the opportunity to have a quick chat to figure out if it’s the right partnership. 

All tutors that offer a free video chat will have a lovely shiny badge appearing on their profile:

In your Account Settings, you’ll have a free video chat section where you can set a time limit on how far in advance you will accept free video chat requests. For example, if you were to set it to four hours, students could request a chat with four hours notice. It’s completely up to you how long the time limit is.

Students can request a free video chat by clicking the ‘contact me’ button on your profile:

They'll then be asked if they want to send you a message or request a free video chat:

You’ll receive an email and SMS/push notification to let you know that you have a free video chat request. It’s then up to you to either book the chat or rearrange if you can’t do the requested time. 

Alternatively, you can book in a free video chat from your messages with the student! This option is only available if you haven't yet had a free video chat or a lesson with the student. At the top, you will see the option to 'Book Chat': 

From here, you will need to enter the agreed Date and Time. Once this is selected, click the option 'Book Chat' in the bottom right-hand corner! 

Once it’s booked, you’ll be able to see the chat in your Upcoming Lessons tab as you would a normal lesson. The free chat should last for around 15 minutes and must take place in our online classroom.

Your student will need to confirm the free chat as they would a normal lesson before it’s going to go ahead. They’ll also need to confirm your first lesson that will be charged.

See our article here on how to get the most out of your free video chats!